Client Support Specialist

About the role

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients get back on track, overcome challenges, and find solutions that truly impact their success?

Responsibilities

• Build meaningful relationships with clients while fulfilling their requests related to the Checkwriters product and payroll services.
• Handle client issues from start to finish, ensuring effective communication and successful outcomes.
• Build your payroll and HR knowledge to become a go-to resource for clients and coworkers.
• Aid clients in processing their payroll accurately and on time. You'll also support their time management, recruiting, onboarding, and provide guidance on all our HR modules.

Requirements

• Enjoy problem solving: you are someone who can take a step back and look at the bigger picture to determine why and how something took place and relay that to others clearly.
• Be organized and analytical: you can organize multiple tasks by priority, are comfortable working with numbers, and can spot when things “don’t look right”.
• Be a natural people person: you enjoy making others happy and are willing to go above and beyond to meet the needs of our clients and the rest of the Checkwriters team.

Qualifications

• Experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills.
• Basic understanding of payroll and HR concepts.
• Ability to manage multiple tasks and prioritize effectively.

Skills

• Excellent problem-solving skills.
• Strong organizational and analytical abilities.
• Effective communication and interpersonal skills.
• Knowledge of payroll and HR systems.

Benefits

• Competitive salary and benefits package.
• Company-sponsored social and community events.
• Exceptional office workspace including sit to stand desks and private pickleball courts!

Pay

Competitive salary.

Schedule

In-office position at our Northampton, MA location.