Client Support Specialist

The Client Support Specialist will provide direct contact to Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve service delays. This role is responsible for building positive relationships with customers, service partners, and internal departments while providing paths to an efficient resolution. This is a remote role with a schedule of Monday-Friday, 9:00 am to 6:00 pm EST. What will be my duties and responsibilities in this job? Responsible for customer escalations and/or servicer inquiries through phone calls, emails, or webforms and complete incident management by investigating, troubleshooting, and resolving concerns through interactions with customers and service providersSupport the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systemsMake repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limitsUtilize approved vendors to procure parts for service providers or customers to complete repairsComplete audits and validate incoming provider claims, settlements, service denials, and reimbursements to ensure accuracy and cost effectiveness before processing and providing payments while updating multiple channels with decision informationEnforce independent servicer agreements and adhere to multi-client contract terms and conditions when making decisionsManage multiple issues/cases at one time simultaneously based on workload Analyze and act on the best possible outcome based on potential risk for an amicable resolutionRequired to log and track issues in multiple tracking systems for the purpose of generating reports and employee accountabilityCommunicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solutionResponsible for drafting written correspondence to customers and service providers or in response to customer questions or escalationsMay identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective What are the requirements needed for this position? 3 + years in Direct Customer Service to include escalation experience2+ years in Business to Business or Vendor Customer Service2 + years in experience in composing responses to external contacts What other skills/experience would be helpful to have? Associate degree in Business or equivalent 3+ years in Vendor Management3+ years experience within Connected Living Pay Range $19.08 - $30.53 Expected Application Deadline 08/29/2026 If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.