Client Support Representative/Receptionist

About the Role

The Client Support Representative serves as the first point of contact for clients, vendors, and visitors, providing professional and courteous service while supporting daily office operations.

Responsibilities

• Answer and route incoming calls with professionalism and efficiency.
• Greet clients, vendors, and visitors in a warm and welcoming manner.
• Accurately document and update information in the firm's systems.
• Perform general administrative and clerical tasks as assigned.
• Provide front desk coverage as needed.
• Maintain a clean, organized, and professional reception and common areas.
• Follow first-call resolution standards to ensure a positive client experience.
• Participate in training and remain current on firm processes, procedures, and service standards.

Qualifications

• Fluent bilingual communication skills in English and Spanish (read, write, and speak).
• Strong customer service and communication skills.
• Professional demeanor and positive attitude.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Reliable, dependable, and team-oriented.
• Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue, New York, NY.
• Legal experience is not required. Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Our Core Values

• Faith – We act with integrity, honesty, and purpose in everything we do.
• Accountability – We take ownership of our work, our commitments, and the results we deliver.
• Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.
• Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.
• Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success.
• Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.
• Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work.