Client Support Representative/Front Office Receptionist

Key Responsibilities

• Serve as the first point of contact for clients, vendors, and visitors entering the office
• Greet clients and visitors in a professional, welcoming, and courteous manner
• Maintain a positive and professional office environment that reflects the firm's service standards
• Conduct client feedback and exit interactions as assigned to support continuous service improvement
• Maintain accurate visitor logs and document client and vendor interactions within the case management system
• Answer, screen, and route incoming calls through a multi-line phone system
• Manage a high volume of incoming calls while maintaining professionalism and responsiveness
• Provide callers with accurate information and direct inquiries to the appropriate department or team member
• Respond to client inquiries and service-related concerns in a timely and professional manner
• Afford assistance with resolving client concerns and escalating matters when appropriate
• Maintain accurate documentation of phone calls, messages, and client communications within the case management system
• Upload and process incoming documents, faxes, returned mail, and other correspondence within the case management system
• Receive and distribute deliveries, mail, and packages to the appropriate team members
• Afford administrative and clerical tasks including copying, scanning, filing, faxing, and document organization
• Support conference room scheduling and office coordination needs as assigned
• Maintain accurate records and ensure administrative tasks are completed in a timely manner
• Maintain organization and cleanliness of the reception area, lobby, conference rooms, and common areas
• Afford assistance with providing refreshments and hospitality services for clients, vendors, and visitors
• Monitor office supplies and notify management of restocking needs

Qualifications

• Previous experience in Customer Service, Reception, Front Desk, Client Relations, or Administrative Support preferred
• Experience handling high-volume phone communications and client interactions
• Strong customer service and interpersonal communication skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to remain professional and composed while handling client concerns
• Proficiency with computers, Microsoft Office, and case management software
• Reliable attendance, professionalism, and accountability
• Fluency in both English and Spanish