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Jobs · OTHR · New York

Client Support Representative/Receptionist

The Ward Law Group, PL · New York, NY · Today
OTHRFull-time

About the role

At The Ward Law Group, our mission is simple: changing lives, one client at a time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset and foster a collaborative, innovative, and high-accountability culture.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Responsibilities

  • Answer and route incoming calls with professionalism and efficiency.
  • Greet clients, vendors, and visitors in a warm and welcoming manner.
  • Accurately document and update information in the firm's systems.
  • Perform general administrative and clerical tasks as assigned.
  • Provide front desk coverage as needed.
  • Maintain a clean, organized, and professional reception and common areas.
  • Follow first-call resolution standards to ensure a positive client experience.
  • Participate in training and remain current on firm processes, procedures, and service standards.

Requirements

  • Fluent bilingual communication skills in English and Spanish (read, write, and speak).
  • Strong customer service and communication skills.
  • Professional demeanor and positive attitude.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic computer and data entry skills.
  • Reliable, dependable, and team-oriented.
  • Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue, New York, NY.
  • Legal experience is not required.

Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply.

Benefits

  • Medical, Dental & Vision Insurance
  • Company-paid Life Insurance
  • Short-Term & Long-Term Disability
  • Supplemental Insurance Options
  • 401(k) with Company Match
  • Paid Time Off
  • Employee Assistance Resources

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