Client Support Intern

About the Role

Winsupply’s Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off‑site training, and a collaborative capstone project. The program promotes professional development with mentorship, networking, and hands‑on experience in real‑world projects. As a Client Support Intern on the IT team, you will analyze and resolve Tier 2 technical issues, provision and maintain hardware for local companies, assist with employee onboarding, manage inventory, and support various IT needs at the main campus.

Key Responsibilities

• Address and resolve Tier 2 help desk escalations through the ticketing system.
• Follow up on outstanding tickets to ensure timely resolution.
• Install and configure hardware and software for new employee onboarding.
• Provide support for PCs, phones, and mobile devices on campus.
• Manage and monitor internal IT assets to maintain accurate inventory records.
• Troubleshoot technical issues related to computers, smartphones, and tablets.
• Assist with billing, leasing, ordering, and evaluating new equipment.
• Perform other duties as assigned to support the IT team.

Competencies for Success

• Strong communication skills
• Proactiveness and adaptability
• Ability to work both independently and collaboratively
• Problem‑solving and critical‑thinking abilities
• Networking skills
• Self‑motivation and willingness to learn
• Integrity

Qualifications

• Currently enrolled in an accredited university or college, at the undergraduate or master’s level.
• One semester post‑graduation eligibility.

Physical Demands

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.