Client Support Consultant- Tax

About the role

ADP is hiring a Client Support Consultant. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

Responsibilities

• Help clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues.
• Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Required Qualifications

• At least 7 years of experience in a customer service environment, with proven ability to produce positive results.
• A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Skills & Attributes for Success

• Comfortable working in a metrics-driven call center environment as part of a structured day.
• A way with clients that builds rapport, establishes trust, and shines with professionalism.
• Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.
• Client satisfaction scores make you proud.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.
• Company-paid time off for volunteering for causes you care about.