Client Support Consultant- Tax

About the role

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. Your primary goal is to help clients who have between 1-49 employees. The role operates in a metrics-driven call center environment as part of a structured day, with daily phone time potentially increasing during peak seasons.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Partner with multiple business units and teams for troubleshooting to deliver a seamless client experience.
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls.

Requirements

• At least 7 years of experience in a customer service environment, with proven ability to produce positive results.
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
• At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• Ability to work overtime hours during peak seasons.

A college degree is not required if you have the skills to do the job. Other acceptable experiences include military experience where skills such as teamwork, adaptability, organization, and follow-through are applicable.

Benefits

• Inclusive culture that values equity, inclusion, and belonging.
• Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Career growth in an agile, fast-paced environment with plenty of opportunities to progress.
• Ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, including mental health and well-being support.
• Company-paid time off for volunteering for causes you care about.