Client Service – Product Support Specialist – Tax

About the role

As a Client Service – Product Support Specialist – Tax supporting ADP's Small Business Services (SBS) clients, you will provide consistent, high-quality support by researching issues, resolving challenges, and helping clients understand requirements, timelines, and next steps. You will serve as ADP's front-line for solving clients' challenges and as a trusted resource for clients and business partners, using strong communication, analytical, and problem-solving skills to deliver exceptional service. In this role, no two days are the same. You will communicate with clients through phone, email, and other channels, investigate and resolve payroll tax service issues, collaborate with internal teams, and help mitigate risk for ADP and its clients. Success in this role requires excellent customer service, strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Be the Tax Expert: assist clients with tax deposits and filing; may also manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver: use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships: build relationships