Client Service – Product Support Specialist – Tax and Payroll
About the role
As a Client Service – Product Support Specialist – Tax and Payroll, you will provide consistent, high-quality support to ADP clients by researching issues, resolving funding-related challenges, and helping clients understand requirements, timelines, and next steps. You will serve as a trusted resource for clients and business partners, using strong analytical and problem-solving skills to navigate complex situations while delivering an exceptional service experience. In this role, no two days are the same. You will review account activity, investigate issues, communicate with clients and internal stakeholders, document critical information, and help resolve funding-related and payroll tax service issues. Success in this role requires strong attention to detail, analytical thinking, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment while delivering exceptional service to clients and business partners.
Responsibilities
- Assist clients with tax deposits and funding guidelines while enforcing to the Risk Policy.
- Use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build relationships with clients and service partners using phone, email, and/or chat, striving to exceed client expectations in every interaction; uphold the highest ethical standards and live ADP's core value of Integrity is Everything.
- Leverage ADP product‑services knowledge to provide solutions to issues and questions and help build client understanding around our products' value.
- Turn client input into recommendations for ADP leadership on best practices and solutions training.
- Place a strong focus on client satisfaction; assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
Requirements
You have 2+ years of experience in client service, banking, billing, financial operations, reconciliation, insurance, accounting support, or a related environment where you researched issues, analyzed information, resolved client concerns, and maintained accurate documentation.
Qualifications
You'll have a bachelor's degree or equivalent experience. Additional comfort in the role includes payroll tax experience and four years of experience in a banking or financial institution environment.
Skills
- Clear, professional communication style that is easy for clients and business partners to understand and act on; ability to explain complex information, set expectations, and navigate challenging conversations.
- Strong research, analytical, and problem‑solving skills; ability to investigate issues, evaluate information, identify solutions, and follow matters through to resolution.
- Highly organized and detail‑oriented with strong time management skills and a commitment to accurate documentation, accountability, and timely follow‑through.
- Proficient in Microsoft Office tools, including Outlook, Word, and Excel.
- Adaptable, accountable, and eager to learn; able to embrace change, manage multiple priorities, and maintain a positive attitude while delivering exceptional client service.
Benefits
- Medical, Dental, Vision, Life Insurance
- Matched Retirement Savings
- Wellness Program
- Short‑ and Long‑Term Disability
- Charitable Contribution Match
- Holidays, Personal Days & Vacation
- Paid Volunteer Time Off
- Best‑in‑class benefits start on Day 1
- Resources and flexibility to integrate work and life
- Focus on mental health and well‑being
- Company‑paid time off for volunteering for causes you care about
Pay
The compensation for this role is USD $38,600.00 – USD $72,100.00 per hour. Base salary offers may vary based on location, skills, and relevant experience; some positions may include additional compensation in the form of bonus, equity, or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.