Client Support Consultant - Dec '26/May '27 Grads

About the role

As a Client Support Consultant, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. You'll work in a fast-paced, collaborative environment where you can focus on key priorities, follow up and follow through with clients to help them work smarter, embrace new challenges, and find solutions.

What you'll do

• Serve as a consultant in servicing ADP's products/technologies
• Use a breadth of expertise to help ADP's clients
• Solve client problems taking a broad perspective to identify solutions
• Work to resolve issues and provide solutions
• Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions
• Help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience

Required qualifications

• December 2026 or May 2027 Grads preferred
• At least one year in a customer service environment
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience

Preferred qualifications

• Proven ability to produce positive results
• Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• Strong client relationship-building skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment
• The ability to learn and apply basic concepts in new situations
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly
• Proficiency in the latest web technologies and working knowledge of various operating systems
• The ability to work in a team environment as well as work independently while making sound decisions
• Good knowledge of industry tools
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off