Client Services Support Delivery Consultant

Job Description

We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place. We’re seeking a client-focused, detail-oriented Senior Delivery Consultant to lead change and incident management for a key healthcare client.

Responsibilities

• Serve as the primary point of contact and trusted advisor for all change and incident management activities at a client site
• Lead the end-to-end lifecycle of incidents and defects, ensuring timely resolution and clear, proactive communication
• Manage change requests and system enhancements, partnering with technical teams and stakeholders to deliver impactful improvements
• Analyze system trends, performance data, and client feedback to identify and drive continuous improvement opportunities
• Develop and deliver clear communication strategies, including executive updates, reporting, and presentations
• Collaborate across consulting, product, engineering, and support teams to anticipate client needs and drive successful outcomes

Qualifications

• 5+ years in client-facing healthcare IT roles, with a focus on EHR/EMR systems (Cerner Millennium strongly preferred)
• Proven experience managing incident and change processes in clinical or healthcare environments
• Strong understanding of ITIL practices, including incident and change management
• Excellent communication, stakeholder management, and negotiation skills
• Analytical mindset with a passion for problem-solving and process improvement

What You’ll Do

Serve as the primary point of contact and trusted advisor for all change and incident management activities at a client site
Lead the end-to-end lifecycle of incidents and defects, ensuring timely resolution and clear, proactive communication
Manage change requests and system enhancements, partnering with technical teams and stakeholders to deliver impactful improvements
Analyze system trends, performance data, and client feedback to identify and drive continuous improvement opportunities
Develop and deliver clear communication strategies, including executive updates, reporting, and presentations
Collaborate across consulting, product, engineering, and support teams to anticipate client needs and drive successful outcomes

Experience

• Experience managing incident and change processes in clinical or healthcare environments

Skills

• Strong understanding of ITIL practices, including incident and change management
• Excellent communication, stakeholder management, and negotiation skills
• Analytical mindset with a passion for problem-solving and process improvement

Preferred Certifications

• ITIL Foundation
• Certified Scrum Master (CSM)/Certified Scrum Professional (CSP)
• Other EHR/EMR certifications (e.g., Cerner)

Benefits

• Hiring Range in USD from $28.94 - $71.30 per hour; from: $60,200 - $148,300 per year
• Comprehensive benefits package including medical, dental, and vision insurance, short-term and long-term disability, life insurance, AD&D, supplemental life insurance, commuter and parking benefits, 401(k) savings and investment plan with company match, paid time off, paid sick leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.