Client Services Consultant

About the role

Ultra Cryo & Recovery is a family-owned and operated full-service cryotherapy wellness and recovery center with multiple locations in Polk County. We promote healthy, natural healing with concierge service and offer a range of services including cryotherapy, EMS Body contouring, medical weight loss solutions, and aesthetic injections.

Responsibilities

• Perform a wide variety of services, including cryo treatments, skin care services, and recovery therapies
• Ensure client comfort & safety during treatments, following all protocols
• Aid in maintaining cleanliness and organization of treatment rooms and equipment
• Help manage inventory of supplies and report any needs or shortages
• Track client progress & ensure all services are properly documented
• Consult with clients to understand their needs and recommend appropriate treatments
• Advising clients on any post-treatment instructions
• Drive sales by educating clients on our products and services
• Build lasting relationships with clients through ongoing care and engagement
• Identify opportunities to upsell or cross-sell additional services and products to existing clients to enhance their treatment experience
• Maintain a clean and organized work environment
• Maintain a professional, welcoming, and friendly environment for all clients
• Stay updated on the latest trends and techniques in the wellness industry

Requirements

• Previous experience in aesthetics, skincare, or wellness-related services is preferred
• A deep understanding of cryotherapy or willingness to learn is required
• Strong customer service skills with a passion for delivering exceptional client care
• Ability to upsell or cross-sell services to enhance client satisfaction without pushing sales consultations
• Excellent communication and interpersonal skills, with a professional and positive attitude
• Ability to maintain a high level of attention to detail in a fast-paced environment
• Capable of following strict protocols and safety guidelines for cryotherapy treatments
• Must be able to work collaboratively with a team while taking ownership of client service
• Commitment to ongoing education and training in the wellness industry

Benefits

• Opportunity to receive multiple certifications and training
• Access to complimentary services offered by our facility
• Enjoy a 50% discount on injections administered at our facility
• Opportunity to earn commission based on performance and sales
• Enjoy the chance to grow your career with ongoing development opportunities and clear paths for advancement within the company