Jobs · Customer Service · Virginia

Client Services Consultant

Broadcom · Reston, VA · 5 days ago
Customer Service$107k–$190k/yrFull-time

About the role

We are looking for a high-impact Kubernetes SRE who lives at the intersection of deep systems engineering and technical evangelism. This isn’t a “ticket-closer” role; you will be the bridge between our vSphere Kubernetes Services (VKS) Engineering team and our most strategic customers.

Responsibilities

  • Partner directly with VKS Engineers to troubleshoot, architect, and refine the core platform based on real-world edge cases.

  • Interface with customers to dissect highly complex, distributed systems issues and articulate them back to the product team as actionable roadmaps.

  • Develop "Day 2" operations solutions that push the boundaries of cloud-native scalability.

  • Act as a technical influencer. Write deep-dive blog posts, white papers, and technical articles that showcase our solutions and contribute to the broader CNCF community.

  • Mentor the field teams by educating them on K8s best practices and ensuring that core innovation is effectively adopted by users.

Requirements

  • You should hold a current CKA (Certified Kubernetes Administrator) or CKAD (Certified Kubernetes Application Developer). CKS is a major plus.

  • Bachelor degree plus 12+ years or Master degree plus 10+ years related experience preferred.

Qualifications

  • Deep experience with Kubernetes internals (compute, networking, storage) and managing production clusters at scale.

  • Mastery of Terraform, Helm, and GitOps workflows (ArgoCD or Flux).

  • Proficiency in Prometheus, Grafana, and Jaeger/OpenTelemetry to diagnose "ghosts in the machine."

  • Strong proficiency in BASH or Python for building custom solutions and automations.

Skills

  • The Translator: You can explain a race condition in a CNI plugin to a CTO and a developer with equal clarity.

  • The Creator: You enjoy the "blank page" and have a portfolio of blogs, GitHub repos, or conference talks (KubeCon, local meetups, etc.).

  • The Architect: You think in systems and patterns, not just commands.

Benefits

  • The annual base salary range for this position is $106,900 - $190,000.

  • This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

  • Broadcom offers a competitive and comprehensive benefits package:

    • Medical, dental and vision plans,

    • 401(K) participation including company matching,

    • Employee Stock Purchase Program (ESPP),

    • Employee Assistance Program (EAP),

    • company paid holidays,

    • paid sick leave and vacation time.

  • The company follows all applicable laws for Paid Family Leave and other leaves of absence.

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