Client Services Consultant

About the role

The Houston office is excited to present this rare opportunity to serve as the on-site Fragomen Client Services Consultant for one of the firm’s key clients in Austin, TX in addition to working with our Fragomen Houston Team. It is expected that 2 days per week will be spent working directly for the client (onsite in Austin) with the other 3 days spent working directly for Fragomen’s other clients (virtually).

Responsibilities

• Serve as a U.S. immigration resource to the client’s HR Team, Foreign Nationals, and Managers
• Work within client and Fragomen systems to address immigration-related issues and questions
• Serve as point of contact for client employees and handle issue escalation and resolution
• Review of the dependent work authorization applications and other visa-related matters
• Escalate assessments requiring legal analysis to Fragomen as needed
• Cook up and ensure organization compliance with government requirements
• Ensure sensitivities for VIPs or special cases are understood and handled appropriately
• Collect and structure data to support, and own decisions that drive, project effectiveness, efficiency and innovation
• Leverage relationships and build the goodwill necessary to strengthen connections and build trust between the client and Fragomen
• Prepare and deliver presentations to the business when needed
• Partner with and manage stakeholders for project buy-in, resourcing and productive results
• Aim to assess and clarify stakeholders' primary goals/motives to ensure that these are considered and communicated effectively
• Connect and empathize with stakeholders
• Manage a docket of cases, processes, and administrative needs
• Maintain a watchful eye on specific government websites for updated notices and bulletins to share with teams for further consideration
• Aid client HR teams with administrative tasks and respond to inquiries, including addressing general visa inquiries and facilitating access to visa services within the organization
• Draft general communications related to organizational processes and standards ensuring clarity and accuracy
• Proofread and clarify drafted communications prepared by other team members
• Consult with leadership and/or attorneys, as needed, to understand regulations and legal requirements related to visa and immigration requests
• Manage the client specific drop box and answer protocol queries from case workers
• Analyze initiation data and identify trends
• Perform ad hoc projects and reporting as required

Qualifications

• Associate's degree or Paralegal certificate plus 4 years of business immigration experience
• Bachelor's degree plus 3 years of professional work experience in business immigration or global mobility
• Previous experience as Client Onsite Resource preferred but not required
• Ability to multitask using analytical and problem-solving skills within a fast-paced environment with competing demands
• Excellent communication and interpersonal skills, and ability to communicate effectively at all levels by videoconference, phone, and email
• Demonstrate flexibility regarding client and legal team requests
• Achieve a high level of productivity
• Willingness to work flexibly from client site offices and Fragomen offices
• Very strong organizational skills and excellent attention to detail
• Display flexibility and initiative regarding assignments for self and team