Client Services Consultant

About the role

The Client Services Consultant works with National Account Customers across the MidAtlantic, managing accounts end-to-end from implementation through ongoing service delivery. This role focuses on delivering innovative benefits solutions and expanding MetLife’s offerings.

Responsibilities

• Manage National Account clients end-to-end, from implementation through ongoing service delivery across multiple product lines (Disability & Leaves, Life Insurance, and Dental)
• Serve as the primary point of contact, building strong client relationships and ensuring high-quality customer experience
• Oversee and coordinate account and project activities, ensuring timely execution and alignment with client expectations
• Prioritize and manage multiple responsibilities effectively, demonstrating strong organizational and time management skills
• Collaborate cross-functionally to deliver seamless service and support for client needs

Requirements

• Demonstrates strong critical thinking and project management skills, with the ability to build effective relationships and maintain composure in fast-paced environments
• Self-motivated professional with at least one year of relevant experience and a passion for delivering best-in-class service to national account customers
• Collaborative team player who contributes positively to group objectives and success
• Customer-focused mindset with a commitment to understanding and meeting client needs

Qualifications

• College Degree, 1 year or more relevant experience

Preferred Qualifications

• Additional education or experience

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $62,100 - $82,800. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

Not specified