Client Success Specialist North

About the role

We are seeking a professional and customer-focused Client Success Specialist to join our team. This role will focus on building strong, lasting relationships with our clients, ensuring their satisfaction with our cleaning services, and enhancing overall communication. The Client Success Specialist will serve as the face of the company during client visits, engage in meaningful conversations about service quality, and work closely with the operations team to ensure all client requests and concerns are addressed promptly.

Responsibilities

• Visit clients regularly to engage in discussions about the quality of cleaning services.
• Work with the Operations Department and Sales Department to guarantee the renewal of the existing contracts
• Maintain a professional and positive presence while interacting with clients and addressing any concerns or feedback.
• Communicate client requests, complaints, and service feedback to the operations team, ensuring that issues are properly logged and addressed by the night-time manager.
• Follow up with clients after service adjustments or corrections are made to ensure satisfaction and ensure the service