Client Success Specialist

About the role

This role supports two parallel workstreams within the client's global English-language automation programs, requiring a detail-oriented contractor with a background in copywriting and customer service to deliver structured feedback and process improvements.

Responsibilities

• Conduct in-depth reviews of email inbox content and automated response drafts to assess quality across a broad range of customer scenarios.
• Provide structured, documented feedback to support the client's readiness for full inbox automation.
• Manage daily inbox maintenance and replies until the automation feedback loop is complete.
• Support messaging updates aligned with upcoming product changes by reviewing and implementing required content revisions.
• Review approximately six months of sales feedback form submissions to identify recurring category themes.
• Implement automated replies for form submissions that require no manual response.
• Build out assignment logic and structured feedback dropdowns to route submissions to the correct owners by language, theme, urgency, and sending medium.

Minimum Requirements

• Copywriting experience with the ability to assess and provide structured written feedback.
• Customer service background with familiarity handling a range of customer inquiry types.
• Proficiency in Google Sheets for documentation and tracking.
• Experience working in Asana for project and workflow management.

Preferred Qualifications

• Experience supporting automation or process improvement initiatives.
• Familiarity with email inbox management or sales feedback workflows.
• Comfort working across multiple concurrent workstreams with minimal oversight.

Benefits

• Eligible for Health, Dental, Vision, 401K

Pay

$48–$55/hr

Must be authorized to work in the U.S. This position is not eligible for sponsorship.