Client Success Specialist

Pregis is a packaging company dedicated to protecting what matters. We focus on sustainable growth through purpose‑driven innovation and customer‑centric packaging solutions. Our culture emphasizes high integrity, teamwork, collaboration, and a strong commitment to sustainability and social responsibility.

About the role

The Client Success Specialist plays a critical role in account retention, continuous improvement, and project implementation. This position is dedicated to growing and retaining existing key end users by providing exceptional support and ensuring customer satisfaction. As the face of the company in the field, the specialist establishes strong relationships with multiple contacts within customer organizations, creating a barrier to competition and minimizing the impact of employee turnover. The primary focus is business retention and improvement, a key performance metric.

Responsibilities

• Exemplify Pregis core values: Integrity, Innovation, Collaboration, and Customer‑Focus.
• Demonstrate self‑motivation and meet expectations with limited supervision while effectively managing time.
• Travel frequently to customer facilities within a designated geographic region.
• Manage a four‑week schedule, keeping planning, reporting, and stakeholders aligned and engaged.
• Generate relevant business reports and provide follow‑up recaps on all assigned action items.
• Utilize strong project‑management skills to coordinate and execute implementation plans and schedules.
• Manage new account launch activities, including machine requisitions and installations.
• Develop relationships with local distribution representation partners and stakeholders at assigned fulfillment/distribution centers (Operations, Shipping, Packing, Purchasing, etc.).
• Collaborate with the Pregis field service team to exceed customer expectations and build strong facility relationships.
• Possess exceptional written and verbal communication skills as well as strong computer skills.
• Support new product trials by providing updates, gathering customer feedback, identifying barriers to success, and addressing competitor responses.
• Conduct packing and equipment‑operation training for new and existing customers.
• Assist in building and maintaining customer profiles and strategic account‑management plans.
• Monitor competitive contact activity and customer turnover.
• Identify opportunities to expand sales at existing sites.
• Demonstrate personal and professional effectiveness while working in cross‑functional teams.

Work Setting

• Location: Reside in the greater Dallas‑Fort Worth area and support the larger South Central Region (frequent vehicle travel with overnight stays required).
• Customer‑facing: Travel to customer sites weekly with a company vehicle provided.
• Autonomy: Efficiently work remotely from home when not traveling.

Reporting Structure

Reports to the Client Success Manager.

Education / Experience

• University degree or college diploma preferred, focusing on business, packaging, or a technical major.
• Lean Six Sigma or Project Management Professional (PMP) certification is a plus.
• Desirable experience includes project management, packaging, industrial engineering, fulfillment‑center operations, and supply‑chain fields.
• Sales, account management, engineering, and/or customer‑service experience is a plus.

Benefits & Rewards

• Competitive compensation package with potential sign‑on incentive, relocation assistance, or gain‑sharing programs.
• Comprehensive health benefits: medical plans (Blue Cross Blue Shield options), dental and vision coverage, Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Company‑paid life insurance.
• 20‑25% annual bonus incentive.
• Short‑Term and Long‑Term Disability coverage.
• Employee Assistance Program (EAP).
• Tuition assistance and continuous development opportunities.
• 401(k) with company match and immediate vesting.
• Paid Time Off, holiday pay, and strong work‑life balance.
• Hybrid work model and workplace flexibility.
• Paid parental leave.
• Company vehicle provided, including gas, maintenance, and insurance.

Diversity and Inclusion

Pregis values diversity of thought and embraces traits and characteristics that bring unique experiences to the company. We foster an inclusive environment where behaviors and social norms ensure everyone feels welcome. Our commitment to inclusion supports a collective sum of individual differences, thoughts, traits, and characteristics that reflect Pregis’ culture and achievements.