Jobs · OTHR

Client Success Specialist

Questex · United States · 1 mo ago
RemoteRemoteOTHR$63k–$69k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: - Intro: "An Amazing Career Opportunity for a Client Success Specialist 🏠 Fully Remote (U.S. Only) Questex is seeking a Client Success Specialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery. The Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers." That's about the role. - "Who are we? At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career. Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities. Check us out here: www.questex.com Questex Performance Marketing Team The Performance Marketing staff are responsible for identifying the buyers our customers want to reach. We make sure we have their most recent information, that they are actively interested in engaging with us and that they are being reached the way they want to be reached. Our goal is to connect sellers with the buyers that want to meet them for a win-win. While we can’t get you in front of all the people in our 4 million strong database we can get you in their heads. We take a 360° view, what our attendees and audience tell us both by behavior and demographics, layering on their activity and engagement and using that to determine where they are in the buyer’s journey." That's more about company. - "As our Client Success Specialist, you’ll support Questex’s success by: Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including:Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement Analyze program performance through digital marketing metrics and provide recommendations based on results Manage escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required Provide product team and marketing operations with user feedback and insights related to our internal tools and products Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed Apply experience and knowledge to build relationships and ask the right questions to ensure successful program results" That's responsibilities. - "Your Experience and Education Include 2+ years of experience in a client/customer-facing role preferred Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers Strong working knowledge of the entire Microsoft Office Suite (specifically excel) Be a results-driven team player with a strong desire to exceed expectations" That's qualifications/experience. - "Who are you as a Team Member: You proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging. Exceptional communication skills, both written and verbal." That's maybe skills or culture. - "Why Apply? Why we are here: Helping people live longer and live better by focusing on the Experience Economy. What we do: We connect buyers and sellers. How we do it: Easy to work with. We deliver superior results and provide world-class experiences. Our DNA: Collaboration, Honesty & Transparency, Curiosity, Growth, Fun, Purpose Driven. Our Culture At Questex, we listen to each other and to our customers. We have fun in a fast-paced, vibrant, and supportive environment. We’re big on ideas--not rigid processes, rules, or org charts. We understand life can be unpredictable, so we’re flexible and adaptable to change. Your Initiative At Questex, you’ll join a fast-growing company of bright, ambitious, and easygoing people from diverse professions, experiences, and backgrounds. We keep it real. Like to take the lead? Go for it! We encourage innovative thinking and action. Whether you like to create, manage, or sell, you can make your mark here." That's more about culture. - "Our Rewards / What We Offer Questex celebrates the contributions of every member of our team by providing a dynamic and caring work environment, competitive benefits package designed to ensure our employees’ physical and mental health are top priority. The Following Benefits Are Available The expected salary for this position ranges from $63,000 - $69,000. Salary offers are based on a broad scope of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market, geographic and organizational factors are also considered. The following benefits are available: Vacation - 15-20 days depending on years of service12 Paid Holidays Health and Welfare Benefits (medical, dental, vision, life, and others)FitOn Health, access to a leading digital wellness platform that offers premium online classesCariloop Membership Program to help support employees with the complexities of caregivingParental LeaveOnline Educational Learning Library of over 16,000 courses for employees to enhance and develop their skillsAccess to Mental Health Resources-Talkspace, & Employee Assistance Program 401k, with Matching Contributions to include educational webinars sponsored by our 401K partnerMission-driven culture with an enthusiastic, professional teamWork-life balanceDiscounts through various partnerships" That's benefits and pay. - "DEI Mission Our mission is to create inclusive experiences and opportunities for all, empowering individuals and communities, ensuring that everyone can see themselves represented in our offices, virtual spaces and our work. Questex is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/ Gender Expression/Age/Military or Veteran Status/Citizenship Status, or other protected characteristics under federal, state, or local law. Please note: Questex is unable to provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now or in the future." That's EEO boilerplate, should be removed. We need to produce sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro + who we are maybe). Responsibilities (list). Requirements (maybe experience/education). Qualifications (maybe similar). Skills (maybe specific technical). Benefits (list). Pay (salary range). Schedule (maybe remote fully remote U.S. only). The posting says "Fully Remote (U.S. Only)" - that's schedule/location. So we can include Schedule section with that. We must not include placeholder text like "commensurate with experience". We have actual salary range. We must not repeat job title as heading. So we will not have heading "Client Success Specialist". Use headings as per list. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details. We need to decide which sections to include. Possibly combine some. We have: About the role: The initial paragraph describing role and company. Responsibilities: bullet list of duties. Requirements: maybe "2+ years of experience in a client/customer-facing role preferred" etc. Qualifications: maybe "Strong written and verbal skills..." etc. Skills: maybe "Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers; Strong working knowledge of the entire Microsoft Office Suite (specifically excel)" etc. Benefits: list of benefits. Pay: salary range. Schedule: Fully Remote (U.S. Only). We must avoid duplication. Let's extract specifics. About the role prose: "An Amazing Career Opportunity for a Client Success Specialist 🏠 Fully Remote (U.S. Only) Questex is seeking a Client Success Specialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery. The Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers. Who are we? At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career. Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities. Check us out here: www.questex.com Questex Performance Marketing Team The Performance Marketing staff are responsible for identifying the buyers our customers want to reach. We make sure we have their most recent information, that they are actively interested in engaging with us and that they are being reached the way they want to be reached. Our goal is to connect sellers with the buyers that want to meet them for a win-win. While we can’t get you in front of all the people in our 4 million strong database we can get you in their heads. We take a 360° view, what our attendees and audience tell us both by behavior and demographics, layering on their activity and engagement and using that to determine where they are in the buyer’s journey." We could keep that as About the role. Responsibilities list: - Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including: - Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting - Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement - Analyze program performance through digital marketing metrics and provide recommendations based on results - Manage escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required - Provide product team and marketing operations with user feedback and insights related to our internal tools and products - Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed - Apply experience and knowledge to build relationships and ask the right questions to ensure successful program results We need to format as

    • . The first bullet includes a colon and then sublist? Might flatten. We could treat each as separate
    • . For the first one, we can include the whole sentence. Requirements: maybe "2+ years of experience in a client/customer-facing role preferred". Also maybe "Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality". Also "Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills". Also "Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines". Also "Be a results-driven team player with a strong desire to exceed expectations". These could be qualifications. Qualifications: maybe "Preferred experience in HTML, Adobe Photoshop and with marketing automation

Similar jobs

Client Success Specialist

GFI Team IkigaiYork, ME· 3 mo ago
RemoteCustomer Service$30k–$50k/yrapply on gfi-ikigai.discovered.ai