Client Success & Sales Operation Specialist

Company Description

Eurofins Scientific is an international life sciences company providing analytical testing services to various industries to ensure product safety, authenticity, and accuracy. With a global presence in over 60 countries and a workforce of approximately 65,000, Eurofins focuses on making life and the environment safer, healthier, and more sustainable. The company, including its subsidiary Eurofins Agroscience Services (EAS), has a turnover of around 5.4 billion Euros and is dedicated to environmental protection and diversity, equity, and inclusion.

About the Role

The Client Success & Sales Operations Specialist position at Eurofins Agroscience Services (EAS) in Easton, MD, supports customers in the crop protection, pharmaceutical, and chemical markets who utilize contract research and analytical services for regulated products such as herbicides, pesticides, pharmaceuticals, and chemical active ingredients. This role involves assisting with customer inquiries, coordinating quotations, managing proposals, and order processes, as well as supporting interactions between sales and laboratory teams.

Responsibilities

• Serve as the primary internal and external customer contact for customer inquiries, support, and account management.
• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Aid sales representatives with account coordination, pipeline tracking, and customer communications.
• Directly support the preparation of quotes, change orders, and other customer-facing documentation, ensuring internal systems are utilized properly for project tracking on Company’s SharePoint sites.
• Lead the commercial to operations handoff process to ensure proper invoicing, scheduling, and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).
• Proactively identify opportunities to improve customer satisfaction and service efficiency.

Qualifications

• Highly organized, detail-oriented, customer-focused, systems knowledgeable, and comfortable working in a regulated scientific environment.
• Experience supporting regulated products such as pesticides, herbicides, pharmaceuticals, or specialty chemicals.
• Familiarity with GLP, GMP, ISO, or other regulated laboratory environments.
• Understanding of contract research or analytical testing services.
• Skills in life sciences, chemistry, business, or a related field (or equivalent experience).
• At least 2 years of experience in customer service, inside sales, or account support within a laboratory, pharmaceutical, chemical, or regulated manufacturing environment.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with CRM systems, LIMS/ERP systems, and Microsoft Office.

Additional Information

This is a full-time position, Monday-Friday, 8:00am to 5:00pm. Candidates living within a commutable distance of Easton, Maryland are encouraged to apply. Eurofins is an equal employment opportunity and affirmative action employer, committed to diversity and inclusion.