Client Success Operations Specialist

About The Position

A Client Success Operations Specialist (CSOS) assists the Client Success team by supporting alliance growth strategies that increase visibility with new and existing clients through comprehensive account management initiatives. A CSOS is responsible for customer tracking and reporting on behalf of the Workforce Solutions Group.

What You’ll Do

• Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs.
• Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations.
• Collaborate with department management, to ensure accurate pipeline and new student management reporting.
• Serve as a support specialist within the department on processes and procedures related to student tracking, data entry, and reporting.
• Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system.
• Perform other duties as assigned or apparent.

Minimum Education And Related Work Experience

• A High School Diploma or GED
• Three (3) years of customer service experience which includes at least 1 year of administrative experience

Additional Qualifications

• Bachelor’s degree in Business or a related field from an accredited institution
• Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments
• Highly organized with strong planning, reporting, and time management skills and demonstrated problem solving and decision-making capabilities

Knowledge

• Knowledge of adult learning and development, industry trends, and the post-secondary industry trends a plus

Experience

• Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook

Supervisory Responsibilities

None

Note

The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

University of Phoenix is an Equal Opportunity employer.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.