Client Success & Sales Operation Specialist

Company Description

Eurofins Scientific is an international life sciences company providing analytical testing services across various industries to ensure product safety, authenticity, and accuracy. With a global footprint spanning over 60 countries and a workforce of approximately 65,000, Eurofins focuses on making life and the environment safer, healthier, and more sustainable. The company, including its group, boasts a turnover of around 5.4 billion Euros.

About the Role

The Client Success & Sales Operations Specialist position at Eurofins Agroscience Services (EAS) in Easton, MD, serves as the primary point of internal commercial administration for regulated product customers in the crop protection, pharmaceutical, and chemical markets. This role supports customer inquiries, manages quotations, large complex proposals, and order processes, and ensures exceptional customer outcomes throughout the project lifecycle.

Responsibilities

• Serve as the primary internal and external customer contact for customer and customer-facing requests, support, and account management.
• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Aid sales representatives with account coordination, pipeline tracking, and customer communications.
• Directly support the preparation of quotes, change orders, and other customer-facing documentation, ensuring internal systems are utilized properly for project tracking on Company’s SharePoint sites.
• Lead the commercial to operations handoff process to ensure proper invoicing, scheduling, and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).
• Proactively identify opportunities to improve customer satisfaction and service efficiency.

Qualifications

• Highly organized, detail-oriented, customer-focused, systems knowledgeable, and comfortable working in a regulated scientific environment.
• Experience supporting regulated products such as pesticides, herbicides, pharmaceuticals, or specialty chemicals.
• Familiarity with GLP, GMP, ISO, or other regulated laboratory environments.
• Understanding of contract research or analytical testing services.
• Skills in life sciences, chemistry, business, or a related field (or equivalent experience).
• At least 2 years of experience in customer service, inside sales, or account support within a laboratory, pharmaceutical, chemical, or regulated manufacturing environment.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with CRM systems, LIMS/ERP systems, and Microsoft Office.

Additional Information

This is a full-time position, Monday-Friday, 8:00am to 5:00pm. Candidates living within a commutable distance of Easton, MD are encouraged to apply. Eurofins is an equal opportunity employer committed to diversity and inclusion.