Client Success & Sales Operation Specialist

Company Description

Eurofins Scientific is an international life sciences company providing analytical testing services across various industries to ensure product safety, authenticity, and accuracy. With a global presence in over 60 countries and a turnover of approximately 5.4 billion Euros, Eurofins focuses on making life and the environment safer, healthier, and more sustainable. The company emphasizes corporate responsibility, protecting the environment, and promoting diversity, equity, and inclusion.

About the Role

The Client Success & Sales Operations Specialist position at Eurofins Agroscience Services (EAS) in Easton, MD, supports internal and external customers in the crop protection, pharmaceutical, and chemical markets. This role involves assisting with customer inquiries, managing quotations, preparing change orders, and ensuring efficient project tracking.

Responsibilities

• Serve as the primary internal and external customer contact for customer inquiries, support, and account management.
• Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.
• Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.
• Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.
• Aid sales representatives with account coordination, pipeline tracking, and customer communications.
• Support the preparation of quotes, change orders, and other customer-facing documentation, ensuring proper invoicing, scheduling, and Project numbers are documented.
• Lead the commercial to operations handoff process to assign Study Directors when a new project (quote) is achieved.
• Proactively identify opportunities to improve customer satisfaction and service efficiency.

Qualifications

• Highly organized, detail-oriented, customer-focused, and systems knowledgeable.
• Experience supporting regulated products such as pesticides, herbicides, pharmaceuticals, or specialty chemicals.
• Familiarity with GLP, GMP, ISO, or other regulated laboratory environments.
• Understanding of contract research or analytical testing services.
• Associate’s or Bachelor’s degree in life sciences, chemistry, business, or a related field (or equivalent experience).
• 2+ years of experience in customer service, inside sales, or account support within a laboratory, pharmaceutical, chemical, or regulated manufacturing environment.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Proficiency with CRM systems, LIMS/ERP systems, and Microsoft Office.

Additional Information

This full-time position is available Monday-Friday, 8:00am to 5:00pm. Candidates must live within a commutable distance of Easton, MD. Eurofins is an equal employment opportunity and affirmative action employer.