Client Success Representative

Staci Americas Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren’t afraid to roll up their sleeves – in fact, people who are passionate about the work.

About the role

This position is not inside sales or call center driven. We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the critical front-line interface for customers in a multi-client third party logistics and fulfillment environment.

Responsibilities

• Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
• Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents

Requirements

• Knowledge of business and financial implications of decisions that are made
• Skilled in written and verbal communication with end users, customers, vendors, and teammates, including senior management
• Ability to apply problem solving techniques and project management methods to maintain strong client relationships
• Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
• Manage difficult or emotional customer situations, respond promptly to customer needs, and meet commitments
• Understand business and financial implications of decisions
• Align work with strategic goals

Qualifications

The ideal candidate will have 2 to 3 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment.

Benefits

• Full benefit package including Health, 401k, Dental, Vision

Pay

$24.00 per hour

Our House Rules

• SHOOT STRAIGHT Tell it like it is. No exceptions.
• OVER-DELIVER Go above and beyond. Every day.
• OWN IT Take pride in your work. Be accountable.
• STAY SAFE Be vigilant. Work safely, always.
• HAVE FUN Enjoy the ride.