Client Success Representative

About the role

Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard-to-find, end-of-life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot.

Responsibilities

• Client inquiry management
• Effectively communicate order errors and requirements between the company and clients
• Collaborate with the operations team to ensure we are giving clients accurate order status updates via email and phone
• Document and update client records based on the operating CRM
• Find innovative ways to enhance the client experience from start to finish of a deal
• Represent the company's core values of being Transparent, Innovative, and Efficient

Requirements

• Previous experience in client success or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent computer skills (Microsoft Office Suite, Emails, Internet, CRM)

Qualifications

• Strong problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail
• Strong organizational skills

Skills

• Customer service skills
• Technical knowledge of electronics and supply chain management
• CRM proficiency

Benefits

• Full paid medical, dental, vision insurance for employee coverage
• Full paid basic Life Insurance policy (MetLife)
• Generous Paid Time Off / Holidays
• 401k Retirement Plan with Employer Match

Pay

• Compensation is fully transparent and tied directly to performance

Schedule

• Full-time, in-office role based in [insert location]
• Monday–Thursday: 9:00 AM – 5:00 PM EST / 8:00 AM - 4:00 PM CST (includes a paid lunch break and afternoon break)
• Fridays: performance-based early release