Client Success Representative

Benefits

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Employee discounts

Job Summary

We are seeking a Client Success Associate to join our luxury real estate media team.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Schedule and manage field technicians (photographers)
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• A high school diploma/GED (a college degree is preferred)
• Previous experience as a Customer Service Representative or in a similar role
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively