Client Success Manager / Sr Living / Long-Term Care Pharmacy

About the role

The Client Success Manager, Senior Living cultivates and maintains an ongoing strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of their clients.

Territory

Territory: Philadelphia and parts of PA. Ideal location to reside is within the territory: Philadelphia, or a commutable distance to Philadelphia, is preferred. This position requires 75% travel in and throughout the territory. It cannot be performed remotely outside of the listed territory.

Schedule

Schedule: Monday - Friday, Hours per business needs.

Requirements

• 3 or more years’ experience in client management (customer service) or sales in Long-Term Care.
• Experience with Long Term Care Pharmacy Services a plus.

Qualifications

• Education/Learning Experience Required: Bachelor’s Degree in business or related field.
• Work Experience Required: 3 or more years’ experience in client management or sales in Long-Term Care or related industries.
• Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Preferred: Licensed pharmacy technician, RN, LPN preferred.

Skills/Knowledge

• Ability to present to all levels of management;
• Excellent time-management skills;
• Basic computer skills;
• Advanced Microsoft Office proficiency;
• Outstanding problem solving skills;
• Experience in root cause analysis;
• Able to collaborate cross-functionally;
• Experience working within a team.

Preferred Skills

• SalesForce and Axiom experience;
• Previous experience in a project management and client-facing customer service role;
• Strong background in administrative management with the ability to manage multiple priorities and deadlines at once;
• Strong experience in business writing.

About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.