Client Success Manager - Corporate Healthcare Clients

What You’ll Do

• Serve as an advocate for the Insights product with clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on areas of focus
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals and drive upsell opportunities
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have

• Bachelor's or master's degree from an accredited university, 2+ years of professional work experience, with a focus on B2B product sales
• Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Experience working with or using expert networks is a plus
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results