Commercial Client Success Manager

What You Will Do

• Manage a book of 25-30 commercial clients with contract values ranging from $70K–$150K
• Own client relationships post-onboarding, focusing on retention, adoption, and growth
• Conduct QBRs and strategic touchpoints that align Awardco's value to client's business goals
• Partner with Sales and Renewals team on renewal and upsell opportunities
• Identify risks early and proactively build mitigation strategies
• Leverage platform data to inform client strategy and measure success
• Educate clients on best practices, platform features, and program improvements
• Work cross-functionally with Product, Support, and Engineering to resolve client challenges
• Track client activity and health using Salesforce and ChurnZero (or a similar CS platform)
• Deliver an exceptional customer experience rooted in responsiveness and value

What You Will Bring

• 2–3 years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment
• Bachelor's degree or equivalent experience
• Proven success managing 20–30 B2B accounts with ACVs of $70K–$150K
• Strong verbal and written communication skills with executive presence
• Proficiency in Salesforce, ChurnZero (or a similar CS platform), and Google Workspace
• Experience Leading client strategy sessions like QBRs and check-ins
• Experience driving renewals and expansions alongside a sales partner
• Experience working cross-functionally to resolve client issues and escalate feedback
• Experience analyzing data and presenting actionable insights
• Proactive, strategic thinker with a bias for action
• Naturally curious and always looking to improve
• Strong sense of accountability and ownership
• Confident, coachable, and thrives in a fast-moving environment

Why Awardco

• Revolutionary, client-approved product
• One of the fastest growing companies in the nation
• Great Place to Work certified
• Ranked in Inc. Best Workplaces
• Ranked on the Salt Lake Tribune's Top Workplaces
• Backed by renowned investors

Equal Opportunity Employer

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.