Client Success Manager

About the role

The Client Success Manager role at Evolve Security is ideal for someone who enjoys building strong client relationships, keeping projects organized, solving problems before they become problems, and ensuring clients feel confident from kickoff through completion. This role blends client success, project management, and account management, serving as the primary point of contact for assigned clients.

Responsibilities

• Serve as the primary point of contact for assigned clients throughout active engagements, ensuring clients feel informed, supported, and confident in the delivery process
• Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work
• Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication
• Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience
• Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals
• Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health
• Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place
• Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned
• Identify opportunities to improve client satisfaction, deepen relationships, and strengthen the overall client journey
• Recognize potential expansion, renewal, or additional service opportunities and communicate those insights to the appropriate internal stakeholders
• Help improve internal processes, communication standards, project quality, and delivery consistency

Requirements

• 3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role
• Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations
• Experience working with Statements of Work, project scopes, deliverables, and client commitments
• Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams
• Experience managing relationships with clients and internal cross-functional teams is a plus

Benefits

Competitive salary of $75,000-$85,000 annually
Healthcare Benefits
401(k) Match
Parental Leave
Flexible Paid Time Off
Annual vacation reimbursement