Client Success Manager

What You’ll Do

DeepIntent is seeking a Client Success Manager to join our Client Success team. The Client Success team is responsible for providing excellent client service, collaborating with Sales to build RFPs, and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys.

Responsibilities

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including campaign launch, optimizations, reporting, recommendations, etc.)
• Develop, grow and maintain solid customer relationships with clients through exceptional client service, hosting KOCs, regular office hours and entertainment.
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide scheduled and ad hoc performance updates
• Work closely with Sales to identify ways to grow accounts and bring forth strategic recommendations
• Oversee Associate Client Service Manager on routine processes such as billing, processing IOs, DSP reporting and providing test links/screenshots
• Lead pre-sales and incremental planning process strategizing and building audiences, running forecasts and building out media plans for client RFPs and upsells
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing

Who You Are

• 3+ years of working experience in either a media agency planning / investment role or a Client Success role within the adtech, digital and/or programmatic industry
• You have a great passion for digital and an understanding of the digital advertising landscape; HCP/DTC Pharmaceutical knowledge is a plus!
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel, PowerPoint and Google Suite
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, media planning/RFPs and strategic business reviews

Company Information

• Compensation: Base salary range of $90,000 - $100,000, with a quarterly bonus plan and competitive benefits
• Benefits: Comprehensive medical, dental, and vision insurance, 401K match program, unlimited PTO policy, paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, and many other perks and benefits
• Equal Opportunity Employer: DeepIntent is committed to creating an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together
• CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA)