Client Success Manager
Bankjoy · Austin, TX · 3 mo ago
RemoteRemoteManagementFull-time
Key Responsibilities
- Client Relationship Management
- Client Relationship Management
- Client Relationship Management
- Client Relationship Management
- Product Adoption & Client Growth
- Renewals & Retention
- Escalation & Issue Resolution
- Cross-Functional Collaboration
What You Bring
- Experience managing a portfolio of 20–30+ accounts simultaneously
- Excellent presentation and communication skills
- Strong relationship management skills
- Strong organizational skills
- Familiarity with core banking systems (Corelation, Jack Henry Symitar, Fiserv Portico, CU Answers, or similar)
- Experience with digital banking platforms or financial technology products
- Experience using CRM and CS tools (Salesforce, Gainsight, ChurnZero, or similar)
- Experience supporting clients through platform migrations or major product launches
What You Get
- Competitive compensation
- Stock options at a well-funded startup
- Medical, dental, and vision coverage
- Retirement plan with 4% company matching
- Parental leave benefits
- PTO and holidays
- Performance-based bonuses
- Remote first culture
- Equal employment opportunities