Client Success Manager

About the role

As a Client Success Manager at AppWork, you’ll use your on-site multifamily experience to help other properties run more smoothly - without the day-to-day stress of onsite operations. You’ll work closely with property management and maintenance teams, guiding them through onboarding, training, and ongoing success with AppWork.

Responsibilities

• Lead new client onboarding, guiding them through the implementation process.
• Collaborate with client teams to configure their AppWork environment to align with their unique operational needs.
• Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers, both virtually and in-person.
• Ensure users feel confident and empowered to leverage AppWork’s features effectively.
• Perform regular audits to track client engagement and usage of AppWork.
• Proactively reach out to clients to address gaps in usage and identify opportunities for optimization.
• Act as the first point of contact for client support inquiries, resolving issues efficiently and effectively.
• Escalate complex issues to the development team with thorough documentation and follow-up.
• Build and maintain strong, trusting relationships with clients.
• Schedule regular check-ins to review performance, gather feedback, and provide insights.
• Communicate new features, updates, and best practices to ensure ongoing client success.

Qualifications

• On-site property management experience required (Property Manager, Assistant PM, Leasing Manager, or similar).
• Strong understanding of maintenance operations, including work orders, vendor coordination, and day-to-day site workflows.
• Comfortable in a highly client-facing role—you enjoy building relationships and being a trusted partner.
• Experience onboarding, training, or supporting teams through new processes or tools (formal client success experience not required).
• Proactive, detail-oriented, and confident managing multiple clients or priorities at once.
• Strong communication skills, with the ability to explain workflows and tools to non-technical users.
• Tech-savvy and comfortable learning new systems; experience with SaaS tools, CRMs, or ticketing systems is a plus.
• Excited to work in a fast-growing, evolving environment and help shape client success processes.

Pay

The Pay Range For This Role Is 60,000 - 60,000 USD per year(USA)