Client Success Manager- Health & Pharma- Remote Florida

About the role

This is an open opportunity for future roles—apply anytime. Position overview: In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals.

Responsibilities

• Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders.
• Grow the value and long-term value of your assigned accounts.
• Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services.
• Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams.
• Support in the set-up and implementation of social media projects as required.
• Keep Salesforce Opps and Projects up to date and work on proposals and SOWs.
• Work in partnership with other client agencies – media, creative, PR, etc.
• Contribute to new business pitches.
• Work with senior management to shape ICUC’s strategic offering.

Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management.
• Proficient knowledge and hands-on experience in managing organic social media.
• Additional expertise in paid social media strategies will be highly regarded.
• Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout.

Qualifications

• Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities, capable of clearly conveying concepts and strategies to diverse audiences.
• Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently.
• Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals.
• Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives.
• Up-to-date with current social media trends, possessing a deep understanding of the industry’s dynamics, challenges, and opportunities.
• Proficiency in Microsoft PowerPoint and Microsoft Teams, showcasing the ability to create compelling presentations and collaborate effectively with team members.

Skills

• A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred.
• However, equivalent experience in related areas will also be considered.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave