Client Success Manager - San Diego

Requirements

Interlaced is looking to hire a full-time hybrid Client Success Manager in the San Diego area. This position requires strong attention to detail, excellent communication skills and experience coordinating and prioritizing across multiple concurrent tasks. Past experience in the IT and Tech fields is strongly preferred.

Responsibilities

• Plan and attend client recurring meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products to support client IT solutions
• Be a trusted client advisor with knowledge of client tech stacks
• Ensure high client retention and satisfaction
• Manage client communications and escalate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Act as client advocate and guide internal teams on client needs
• Handle contract negotiations and renewals

Essential Skills and Experience

• Highly organized and detail-oriented
• Ability to work in an ambiguous environment
• Interpersonal communications
• Client relations and satisfaction
• Task and project management
• Cross-departmental collaboration
• Consultative and advisory relationships
• Contract negotiation
• Revenue management and growth

Pay

The OTE for this role is between $75,000-$95,000 DOE through a base salary and a renewal bonus.

Schedule

This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays.