Client Success Manager

About the role

The Customer Support Specialist will be the first point of contact for hundreds of new customers joining the AI recruiting marketplace. They will solve their primary challenge: hiring faster through AI.

Responsibilities

• Frontline support for new and existing customers, handling inquiries via chat, Slack, and email
• Lead pipeline updates and ensure timely communication with customers
• Deeply understand and apply the latest AI recruiting technologies to enhance customer support
• Collaborate with product managers and strategic leads to shape support processes and improve the AI recruiting platform

Requirements

• 3 - 8 years of total experience in customer support or related field
• Strong problem-solving skills and ability to handle complex issues
• Experience with AI and machine learning concepts is a plus
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• Experience working in a fast-paced, startup environment
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Customer service skills
• Technical understanding of AI and machine learning
• Communication and collaboration skills

Benefits

• Competitive compensation package including base salary and equity
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits
• Employee referral program

Pay

$90K - $120K

Schedule

Full-time