Client Success Manager

Job Summary

At Katapult Engineering, we combine best-in-class software with decades of service work experience to build trust, improve the industry, and bring reliable utilities to people. We are an employee-owned company seeking talented people who want to do better in their work and in the world.

About the role

This entry-level job will be full-time and in person at Katapult’s office in Dillsburg, PA.

Responsibilities

• Engage with Katapult Pro clients using segment-specific strategy
• Build client trust by developing thorough understanding of their workflows, how they use the platform, and what they're ultimately working to achieve
• Own the opportunity pipeline from identification through handoff to Katapult Pro services
• Accountable for client health across the full lifecycle, responding to at-risk signals and expansion triggers
• Conduct regular business reviews with key accounts, translating platform usage trends into demonstrated ROI and strategic recommendations
• Serve as the voice of the client internally, providing feedback to product and development teams on unmet needs
• Drive adoption of new platform features and workflows across the client base
• Guide clients through onboarding and initial project setup, with a clear path towards continuous improvement in how they use the platform over time

Qualifications

• Culture Carrier: You embody Katapult’s core values: create maximum value, people matter, a growth mindset, and fair exchange.
• Relationship Builder: You possess strong interpersonal skills and have the ability to manage multiple client relationships effectively.
• Customer-First Problem Solver: You approach challenges with a problem-solving mindset and a customer-first approach.
• Data-Driven Mindset: You possess strong analytical skills and have the ability to leverage data for decision-making.
• Driven Achiever: You run toward responsibility and take pride in over delivering on expectations for every client.

What You Bring

• Strong communication skills
• Strong organizational skills and ability to manage multiple priorities simultaneously
• The ability to instruct and educate clients on products and services
• The ability to use CRM and Katapult Pro software (Click here to create a free read-only account to view a demo job in our Katapult Pro software)

Compensation And Benefits

• Competitive wages
• Phone stipend
• Overtime pay starting above 36 worked hours per week
• Quarterly bonus system
• Company profit sharing system
• 401k retirement program
• Paid Time Off
• Vacation time
• 8 paid holidays
• Up to 4 additional “Weekly PTO” hours to bring your total hours up to 40 if you have worked at least 36 hours
• Paid personal sick leave as needed and 24 hours of family care leave
• Ministry days, Funeral leave, Parental leave, and Jury Duty leave
• Flex time
• Insurance Benefits
• Medical, dental, and vision insurance
• 100% of premiums covered for employee (& family if applicable)
• Quarterly contributions to a Health Savings Account
• Short and long-term disability insurance
• Office snacks and drinks, salad bar, and ramen bar