Client Success Manager

Responsibilities

• Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships.
• Act as a liaison between your client and the company. Relay clients’ goals to the team and campaign performance to the client in order to develop a strong consultative relationship.
• Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang.
• Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand. Monitor results and present feedback to the client.
• Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed.
• Answer client emails, phone calls, and other communications in a timely manner.

Requirements

• At least 4 year of relevant Account Management experience required.
• Dental Experience required.
• Digital Marketing required.
• Excellent written and verbal communication skills.
• Data driven and enjoy helping clients succeed.
• Team oriented and a problem solver.
• Enjoy professional conversations with clients and co-workers.

Benefits

• Salary of $60-70k/year DOE
• PPO Health Benefits (medical/dental)
• 401K Option with matching
• Generous PTO and Holiday Schedule
• 100% Telecommute
• Life, AD&D, Short, and Long Term Disability Insurances