Client Success Manager
Crossing Hurdles · New York, NY · 1 wk ago
On-siteManagement$90k–$125k/yrFull-time
Roles & Responsibilities
- Own a dedicated portfolio of clients throughout the full lifecycle of a company wind-down
- Act as the primary point of contact via email, tickets, and phone, delivering fast, empathetic, and accurate support
- Execute critical operational steps such as regulatory filings, asset transfers, account closures, and capital distributions
- Onboard new clients and guide them through complex, multi-step workflows
- Develop deep subject-matter expertise in corporate dissolutions and explain complex processes in simple terms
- Maintain high CSAT/NPS and meet strict SLAs for responsiveness and accuracy
- Identify operational gaps and collaborate with Product, Engineering, and GTM teams to improve workflows and client experience
- Create and maintain educational content for the help center
Requirements
- 2–4 years of experience in customer success, client operations, or customer support
- Highly organized with strong attention to detail and the ability to manage multiple high-stakes workflows
- Comfortable operating independently and making judgment calls in ambiguous situations
- Strong written and verbal communication skills
- Experience working cross-functionally with Product, Engineering, and Operations
- Willingness to work onsite full-time in New York City