Client Success Executive - Prescription Benefit Management - West

Description

TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager established in 2014. The company aims to build lasting relationships by providing personalized prescription benefit expertise to ensure optimal value at the lowest cost. They focus on lowering prescription drug spending, achieving clinically effective outcomes, and delivering "Amazing Care."

Role and Responsibilities

• Lead the strategic account team (client success, clinical, and data analytics) to ensure client satisfaction and service delivery.
• Act as the primary point of contact for clients via telephone and email to resolve ongoing questions and issues.
• Oversee the execution of communication plans and develop strong internal and client relationships through proactive interactions and communication skills.
• Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
• Provide leadership in coordinating all aspects of client review meetings, including scheduling, reporting, materials, accommodations, etc.
• Execute client renewals by building relationships with key client stakeholders.
• Work directly with your POD to adjust plan parameters as directed by the client/broker.
• Participate in the onboarding process for new clients, including working with the client, broker, TPA, and data vendor.
• Participate in introductory/enrollment meetings with employees.

Requirements

• Five or more years of cumulative Account Management/Client Success experience in a PBM setting or equivalent client-facing health/benefits experience.
• Experience managing employer groups or health plan accounts is preferred.
• A valid and current driver’s license is required.
• Must possess strong client-facing presentation skills.
• Proficient in all Microsoft Office Products.
• Self-motivated and able to work with minimal supervision.
• Adaptable and capable of handling different responsibilities given periodically.