Client Success Specialist - West

About the role

The Client Success Specialist supports the nursing education sales team in the West Region, focusing on client retention and satisfaction, collaboration, and sales force enablement.

Responsibilities

• Proactively engage existing clients to improve retention and satisfaction
• Provide differentiated service and responsiveness to accounts within the region
• Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
• Collaborate with sales to enhance client outcomes and grow revenue
• Redirect incoming sales leads or inquiries, process digital requests with approval, and include those received via vendor partner portals
• Absorb and assist the sales team with client engagement, helping to build and maintain strong relationships with clients and increase sales volume
• Support sales with quote input and processing, track order status, and integrate with ERP systems
• Input service tickets as necessary for advanced tech issues

Requirements

• Bachelor’s degree required
• 2+ years of prior customer-related work experience
• Proven experience in customer experience management or a related field
• Ability to analyze data and generate actionable insights
• Excellent presentation, communication, and interpersonal skills
• Ability to collaborate with cross-functional teams, including sales, marketing, and operations
• Up to 10% travel is expected

Qualifications

• Project Management, Time Management, and Organizational Skills
• Problem Solving, Conflict Resolution Abilities
• Team Player

Skills

• Customer Relationship Management
• Sales Enablement
• Client Engagement
• Data Analysis

Benefits

• Health, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other employee wellness programs such as Headspace and Airvet
• Charitable matching program

Pay

The current full-time annualized hiring range for this role is $50,000.00-$71,500.00 and does not include discretionary bonus or sales incentives, if applicable. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs, and local market factors.

Schedule

This position offers the flexibility of remote work, preferably in California or Arizona.