Client Success Coordinator

Who We Are

We are the leading Neuro-Contextual Advertising Company. Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 700+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV.

Your Challenge

• Internally initiate and execute client campaigns in accordance with agreed-upon timelines and budgets in partnership with the account’s lead Client Success Manager and Ad Operations team.
• Aid CSMs in conducting post-campaign analysis within two weeks of campaign completion to identify areas for improvement.
• Escalate unresolved issues to senior management or Adops as necessary, summarizing the problem and attempted solutions clearly.
• Own client reporting responsibilities, ensuring clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences.
• Monitor campaign performance regularly and flag necessary adjustments in partnership with CSMs and the Ad Operations team.
• Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
• Manage custom creative tickets in accordance with client needs and internal SLAs.
• Maintain a high customer satisfaction score.
• Oversee the monthly billing process for managed accounts.

What You’ll Need to Succeed

• 1-2 years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
• You have assisted in executing either direct-sold or programmatic advertising campaigns.
• You have basic knowledge of the digital advertising landscape.
• You are proficient in Excel and regularly analyse data to generate insights and applicable learnings.
• You excel at building strong relationships with others, with communication skills being one of your top attributes.
• You have a proven track record of client satisfaction with your deliverables, with an emphasis on being timely and thorough.
• You are proficient in English with excellent verbal and written communication skills.
• You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems.

Why Join Seedtag?

• Growth & Opportunity: Accelerated, hands-on development with real ownership, global projects, and internal mobility.
• Flexibility: We trust you to balance work and life with flexible schedules and a hybrid model; work from home, the office, or wherever you do your best work.
• Learning & Development: Access to online learning, continuous training, and optional English or Spanish group classes.
• Culture that Cares: Well-being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team-building moments.
• Connection & Fun: Global events, offsites, celebrations, and a strong sense of belonging across all Seedtag locations.

Additional Perks

• Flexible remuneration plan.
• Program for transit and parking.
• Health insurance: Comprehensive coverage is included.
• Gympass: Access to wellness programs and fitness classes.
• Unlimited Paid Time Off.
• 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year.