Client Success Coordinator

About the role

Unruh Law, P.C. is a disability benefits law firm based in San Francisco, CA, dedicated to helping veterans receive the benefits they've earned. We are now hiring a Client Success Coordinator to serve as the friendly, reliable first point of contact for our clients.

Key Responsibilities

• Make and receive client calls; provide timely, compassionate updates and clear next steps
• Document all communications and tasks in Filevine and keep matters organized and current
• Triage issues, escalate to the attorney when needed, and follow through to resolution
• Calendar key dates, track tasks, and keep cases on schedule
• Lights legal assistant support: request records, organize medical documents, prepare simple forms/letters, and submit routine filings with the VA as directed

Requirements

• 1+ year in a client-facing role at a law firm (veterans benefits experience a plus)
• Valid PIV (Personal Identity Verification) card—required
• Familiarity with Filevine preferred (or strong aptitude to learn quickly)
• Comfortable and confident on the phone; thrives on helping people and de-escalating concerns
• Highly organized self-starter with excellent follow-through and attention to detail
• Clear written communication; reliable documentation habits; discretion with sensitive information

Position Details

• 100% Remote (U.S.-based)
• Compensation: $22–$26/hour (commensurate with experience)