Client Success Coordinator

Join Our Team as a Client Success Coordinator! Are you organized, relationship-focused, and energized by working with both clients and internal teams? Do you enjoy variety in your work, communicating with different audiences, and finding ways to improve the overall client experience? If so, Direct Companies has an exciting opportunity for you! As a Client Success Coordinator, you’ll help build and maintain strong client relationships throughout the customer lifecycle. You’ll gather feedback, coordinate follow-up, support client communication and education, and work across teams to help improve service delivery and client retention. About Direct Companies Direct Companies is a dynamic, multi-industry organization headquartered in Sioux Falls, South Dakota. We deliver innovative business, technology, and operational solutions across a wide range of sectors. Our team is made up of forward-thinking professionals passionate about driving growth and delivering value to the clients and communities we serve. What We’re Looking For In a Candidate Previous client success, account management, customer service, or related client-facing experience preferredStrong written and verbal communication skillsExcellent organization and follow-throughAbility to manage multiple priorities in a varied, fast-moving roleConfidence communicating with clients, leadership, and internal service teamsStrong relationship-building and problem-solving skillsAbility to gather feedback, identify trends, and recommend improvementsComfort learning and working with technology, client portals, CRM systems, and reporting toolsExperience in managed services, IT, technology, or business-to-business services is helpfulBachelor’s degree in Business, Communications, Marketing, or a related field preferred, or equivalent experience Key Responsibilities Support strong, long-term client relationships and serve as a consistent point of communicationConduct client check-ins and coordinate follow-up on feedback, questions, and service concernsSupport client retention, renewal communication, service recovery, and exit interview activitiesDevelop client communications, newsletters, service updates, onboarding materials, and educational resourcesHelp clients understand and adopt Workplace services, tools, and client portal resourcesCreate and maintain client-facing guides, presentations, forms, and internal documentationGather and analyze client feedback, service trends, satisfaction results, and retention risksShare client insights and recommendations with leadership and internal service teamsCoordinate client-related initiatives across departments and ensure follow-up items are completedIdentify opportunities to improve onboarding, communication, service delivery, and internal processesSupport special projects, pilot programs, and other client experience initiatives General Benefits Offering At Direct Companies, we believe in rewarding hard work with strong benefits and growth opportunities. Team members enjoy: Competitive compensationHealth, dental, and vision insurance401(k) retirement plan with company matchPaid holidays and generous PTOLife and disability insuranceOngoing training and career development Why Join Us? As a Client Success Coordinator at Direct Companies, you’ll have the opportunity to work across a variety of client, communication, and improvement initiatives. You’ll play an important role in helping clients feel supported while connecting their feedback with the teams responsible for delivering excellent service. If you’re an organized, proactive communicator who enjoys supporting relationships, learning new technology, and taking on a variety of responsibilities, we’d love to hear from you. Apply Today! #hc253860