Client Success Associate NCE (Portuguese)

About the role

The Client Success team follows a Client-for-Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. Associates in this role understand and surface clients’ business priorities, break down challenges, and identify effective ways to support clients in making the right decisions for their business. They onboard clients, prove the concept of Gartner services, and stimulate engagement of products used by large client teams.

Responsibilities

• Build, develop, and manage relationships with clients ranging from senior C-level executives to junior professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, ensuring successful utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
• Facilitate client calls and engagements to surface client priorities and recommend actionable programs that drive high value and return on investment for their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
• Conduct regular reviews of the client book of business, analyzing performance and key client engagement metrics.

Requirements

• 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.
• Must be bilingual (English and Portuguese).

Benefits

• Competitive salary and generous paid time off policy.
• Charity match program.
• Medical, Dental, and Vision plans.
• Parental Leave and Employee Assistance Program (EAP).
• 401K matching up to $7,200 per year.
• Opportunity to purchase company stock at a discount.

Pay

A reasonable estimate of the base salary range for this role is $53,000 – $77,000 USD. Actual salaries may vary based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan.

About the company

At Gartner, Inc. (NYSE: IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally, supporting over 13,000 client enterprises in ~90 countries and territories.

Gartner is at the center of the AI revolution, setting the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, playing a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

We hire remarkable people who collaborate and win as a team. Our inclusive culture embraces diversity across geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.