Client Success Associate NCE (Portuguese)

About the role

The Client Success team follows a Client-for-Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. Associates surface client business priorities, break down challenges, and identify effective ways to support clients in making the right decisions for their business. They onboard clients, prove the concept of Gartner services, and stimulate engagement of products used by large client teams.

Responsibilities

• Build, develop, and manage relationships with clients ranging from senior C-level executives to junior professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, ensuring successful utilization of their Gartner subscription, driving customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
• Facilitate client calls and engagements to surface priorities and recommend actionable programs that drive high value and return on investment for their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
• Conduct regular reviews of client book of business, analyzing performance and key engagement metrics.

Requirements

• 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.
• Must be bilingual (English and Portuguese).

Benefits

• Competitive salary and generous paid time off policy.
• Charity match program.
• Medical, Dental, and Vision plans.
• Parental Leave and Employee Assistance Program (EAP).
• 401K matching up to $7,200 per year.
• Opportunity to purchase company stock at a discount.

Gartner offers a collaborative, team-oriented culture that embraces diversity and provides professional development with unlimited growth opportunities.

Pay

A reasonable estimate of the base salary range for this role is $53,000 USD - $77,000 USD. Actual salaries may vary based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan.