Client Success Associate (Spanish Speaking)

Gartner is recognized worldwide as a great place to work, including being named one of Fortune’s World’s Most Admired Companies, a Best Place to Work for LGBTQ Equality, and a Best Place to Work for Disability Inclusion. Our teams are diverse, collaborative, and supportive, bringing together individuals from different backgrounds, cultures, and perspectives. You’ll have autonomy, flexibility, and opportunities to build deep connections with colleagues, clients, and communities.

About the role

The Client Success team follows a Client for Life philosophy, ensuring every Gartner client receives value far exceeding their investment. In this role, you’ll understand client business priorities, address challenges, and identify ways to support decision-making. You’ll articulate Gartner’s value to prospects, onboard clients, demonstrate services, and drive engagement.

Within the New Client Engagement (NCE) team—a fast-paced, dynamic unit—you’ll focus on either Client Onboarding (customized experiences for new/upgraded clients) or Insights Platform Walkthroughs (pre-sale demonstrations of Gartner’s platform for prospects). The NCE team leverages Gartner’s assets and platform to deliver a seamless experience, transitioning clients from prospect demos to onboarding and ongoing support.

You’ll apply strategic thinking and relationship-building to help executives solve critical business challenges, align Gartner’s research, and contribute to the company’s growth.

Responsibilities

• Lead prospect and client calls to understand priorities, challenges, and articulate Gartner’s value.
• Communicate Gartner’s services and capabilities to prospects, demonstrating value to decision-makers.
• Collaborate with Sales teams to effectively showcase Gartner’s products and resources, increasing engagement and purchase likelihood.
• Work with internal partners to overcome obstacles and maximize value delivered to prospects and clients.
• Research companies, C-level executives, business trends, and competitive intelligence to tailor Gartner resources for impact.

Requirements

• Bachelor’s degree preferred.
• 6+ months of relevant professional or internship experience, with a proven track record in client success.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills; ability to be agile and flexible.
• Well-defined time management and organizational skills.

Benefits

• Competitive salary and generous paid time off.
• Charity match program.
• Medical, dental, and vision plans.
• Parental leave and Employee Assistance Program (EAP).
• 401K matching (up to $7,200 per year).
• Opportunity to purchase company stock at a discount.
• World-class training through Gartner Academy and ongoing learning/development opportunities.
• Collaborative, team-oriented culture that embraces diversity and professional growth.

Pay

A reasonable estimate of the base salary range for this role is $53,000–$77,000 USD. Actual salaries may vary based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees participate in either an annual bonus plan (based on company and individual performance) or a role-based, uncapped sales incentive plan.