Spanish-Speaking Client Success Associate

About the role

The Sojern marketing platform is a set of easy-to-use software and services that delivers unrivaled traveler insight, intelligent audiences, multichannel activation and optimization, and a connected guest experience—all in one place. Sojern is seeking a Spanish Speaking Client Success Associate to join our Client Success team to grow and retain client relationships with our hotel partners and hotel management companies by working directly with decision makers to grow our business in Latin America.

Primary Responsibilities

• Maintain healthy client engagement levels by identifying low utilization and providing solutions to further drive client success
• Demonstrate excellent client communication skills over the phone, email, web conferencing and in person
• Serve as a central point of contact while ensuring a high level of client satisfaction
• Maintain regular communication with both the client and internal teams, consistently managing client expectations
• Drive overall client product adoption and education, advocate for clients’ success, and mitigate risk of client churn
• Coordinate with internal partners to develop user-focused training, onboarding, and engagement
• Analyze and interpret performance data to provide campaign recommendations, upsell opportunities, and new ideas and concepts that meet client goals
• Partner closely with internal teams on day-to-day operational processes
• Provide high-quality service to drive positive NPS and CSAT scores

Requirements

• Fluency in Spanish (spoken and written)
• Bachelor’s degree in Business or related field. (Accounting, Marketing, Communications, or Finance a plus)
• 1 to 3 years’ industry or job related experience
• Strong focus on delivering world class service to our Sojern clients and consistently thinking of ways we can add value whether it be in our products, support or engagement activities