Client Success Associate (Bilingual Spanish / English Speaking)

About the role

The Client Success team follows a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support clients in making the right decisions for their business.

New Client Engagement (NCE), part of the Client Success Organization, is a fast-paced, dynamic business unit focused on providing the highest level of service to prospects and clients. NCE consists of two functions: Client Onboarding and Insights Platform Walkthrough for prospects. The Client Onboarding role provides a customized experience for new and upgraded clients, while the Insights Platform Walkthrough team delivers pre-sale demonstrations of Gartner resources, including the gartner.com platform, to prospects as part of the sales process.

The NCE team uses Gartner assets and the gartner.com platform to deliver a valuable client experience, starting with a prospect demonstration by an NCE Insights Platform Walkthrough specialist, moving to an extensive client onboarding experience by an NCE Client Onboarding Specialist, and transitioning seamlessly to a service delivery associate for ongoing support.

You’ll apply strategic thinking and relationship building to help executives solve their most pressing business challenges. You will understand their critical initiatives, align Gartner research and expertise, and contribute to Gartner’s growth.

Responsibilities

• Lead prospect and/or client calls to understand client priorities and challenges and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
• Collaborate with Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase the likelihood of engagement and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.

Requirements

• Bachelor’s degree preferred.
• 6+ months of relevant professional and/or internship experience with a proven track record of success fueled by a passion for driving client success.
• Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills; ability to be agile and flexible.
• Well-defined time management and organizational skills.

Benefits

• Competitive salary.
• Generous paid time off policy.
• Charity match program.
• Medical, Dental, and Vision plans.
• Parental Leave.
• Employee Assistance Program (EAP).
• 401K matching up to $7,200 per year.
• Opportunity to purchase company stock at a discount.

Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities. World-class training through Gartner Academy upon joining and ongoing training from Learning & Development teams and leadership.

Pay

A reasonable estimate of the base salary range for this role is $53,000 USD - $77,000 USD. Actual salaries may vary within the range or above/below it based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan.